Meet our Trainee Customer Consultant!

At Vantage Toyota we’re dedicated to offering exciting opportunities and welcoming people from different backgrounds into our business. Toyota Birmingham is no exception! Adam Walker recently joined the Toyota Birmingham team as a Toyota Trainee Customer Consultant, a new role supported by the Toyota network to provide support during the first stages of becoming a Toyota Sales Consultant.

Joining the team in July, Adam has thrown himself into the day-to-day sales process and fully immersed himself in the Vantage culture as part of the ‘One Team’ environment. We decided to sit down for a chat with Adam, to find out a bit more about his role and why he chose the programme.

So Adam, what do you like about your role?

I really enjoy the fact that I get to talk to new and interesting customers every day. There’s always something new to do and I’m able to challenge myself. Being part of a team is something I really enjoy too.

And why did you decide to take this role?

I decided to take this role with Toyota Birmingham because it was exactly what I was looking for. As a trainee I really didn’t want to be thrown into the deep end of a car sales showroom as it can be a daunting place for some people. I really wanted to learn to build from the bottom and it’s exactly what this programme allows me to do. It is an incredible opportunity which I am very grateful for.

So, what exactly does your role entail?

This role is such a fantastic opportunity to build your career. I’m able to learn as I work through different roles every day. From helping with the showroom and shadowing the established sales people to building a rapport with customers and ensuring they have what they require and need, I am able to learn something new every day.

I am able to get involved in all activities that raise the profile of Toyota Birmingham, for example activities within the community promoting the Toyota brand and attracting new customers. I also have the opportunity to assist the customer with understanding the unique Toyota technology and how to get the best performance from the Hybrid products.

As the programme I am enrolled in with Vantage Birmingham is also part of the The Toyota Academy I am able to participate fully with all scheduled activities including sessions at the Toyota factory in Burniston, Derby.  In relation to this I have learning reviews with my manager and mentor to ensure I am developing my skills efficiently. This helps me to track my progress and it’s really exciting to watch. 

And what is your favourite thing about Toyota?

My favourite thing about Toyota is their continuous improvement or 'Kaizen' as they call it. I love the fact that Toyota don’t just stop when they achieve greatness because they want to always improve on technologies and processes in the factories. What I also love is that everything in the Toyota factories is recycled and used for other products across the world. 

Having a lot of knowledge of the Toyota vehicles, which is your favourite?

My favourite Toyota vehicle has got to be the Toyota Yaris Design Bi-Tone, particularly in black and white. I really think this car appeals to both genders and all ages plus it's so cool looking. 

Finally, what do you like to do in your spare time?

In my spare time I love to spend time with my family and socialising with my friends going to nice restaurants and bars. I also try to keep fit by playing football a few nights a week.

It all sounds so exciting and a really interesting way to develop your skills as a sales person! If you would like more information, make sure you contact our team at Toyota Birmingham.



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